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National Confectioners Association

NCA earns thousands of conversions and 30x ROI in its second year with Feathr.


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About NCA

The National Confectioners Association is the leading trade association for the U.S. confectionery industry. NCA is responsible for educating the public to help ensure that it understands and appreciates the unique role that chocolate and candy can play in a happy, balanced lifestyle.

NCA by the numbers:

  • Hosts 1 large expo and 2 small forums each year
  • Has more than 600 members
  • Has 26 staff
  • Is headquartered in Washington DC

Problem & Goal

While NCA's Sweets & Snacks Expo has long been a popular show, but year-over-year growth had begun to slow. According to Digital Content Manager Paul Kissin, NCA's goal was to invigorate growth with new and different marketing strategies. This led NCA to work with Feathr in 2017 with great success, which you can read about here. In 2018, NCA's second year using Feathr, the results were even sweeter. 

Plan of Action

NCA's growth strategy using Feathr began by consulting with Feathr Customer Success Manager Eda Rodriguez. Eda advised Paul and his team that a variety of retargeting campaigns across the pre-event timeline would optimize the conversion rate for Sweets & Snacks registrations. Every Feathr customer has a dedicated Customer Success Manager who offers expert recommendations and long-term strategies based upon each customer’s challenges and goals.

NCA's team also used Feathr's Invites module to enable its exhibitors and partners to promote their involvement with Sweets & Snacks Expo to their own audiences, with co-branded landing pages featuring unique registration links for additional tracking.

Feathr's Invites module is a unique combination of referral marketing and partner engagement that offers event partners unique, shareable collateral to announce their relationship with your event and encourage their audiences and fans to register. Keep reading to find out exactly how many additional registrations Feathr's Invites earned Sweets & Snacks Expo.

How We Did It

Starting several months before the expo, the NCA team used Feathr to run a variety of retargeting campaigns, such as:

  • Early bird registration campaigns advertising limited-time discounts on ticket prices
  • Geo-targeted campaigns targeting people in the geographical area of the event
  • Cart abandonment campaigns targeting registration page visitors who did not initially convert
  • Landing page retargeting campaigns targeting visitors to Invites pages 
  • Loyalist Campaigns targeting past attendees
  • Content specific campaigns targeting website visitors with content based on their browsing

The NCA team ran a variety of creatives following best practices for conversion optimization. The creatives were eye-catching and simple, with a clear call-to-action. Some examples:

      Next in candy small    Craft Chocolate small

      doughnuts small    early_bird (1)


The NCA team also used Feathr's simple, scalable Invites module to deliver 1,440 co-branded landing pages to event partners. These pages are attractive and optimized to deliver registrations when shared with partners' own audiences, which are filled with well-qualified attendees that may otherwise have been out of NCA's reach.

Screen Recording 2018-06-26 at 02.35 PM

An example landing page for Albanese Confectionery, one of NCA's event partners for Sweets & Snacks '18. This landing page alone earned over 200 registrations for the event.


Feathr advertising campaigns for Sweets & Snacks '18 achieved a total of 910,553 impressions. Those campaigns drove 1,392 registrations at a remarkable $1.39 CPA. Landing pages from Feathr's Invites module earned another 1,126 registrations for an overall total of 2,518 registrations driven by Feathr! Using Feathr for Sweets & Snacks '18 brought in an impressive 30x ROI, which is both a monumental success in its own right and a 10x improvement over 2017!

  • Impressions: 910,553
  • Conversions: 2,518
  • Cost per acquisition (CPA): $1.39
  • ROI: 30x

If you'd like to see what Feathr can do for your events and see a personalized walkthrough of the platform, request a demo today. For more customer stories, visit feathr.co/customers.

“Email and direct mail require significant resource investments. And when poorly timed or executed, they can be damaging to your relationship with your audience. Feathr is a less intrusive, low-cost alternative, providing even small marketing teams with broader reach and advanced segmentation/targeted messaging capability.”
Paul Kissin
Manager of Digital Content and Front End Development, National Confectioners Association

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